Frequently Asked Questions

and extremely helpful answers
1How do you choose the books?
We read widely and select only the very best books for our Tales by Mail boxes. One of the books will always be a new release, the other one might be new, or sometimes we’ll choose an older title or a lost classic, that’s gone under the radar and we think you won't have read before.

Our books of the month will always be paperback novels suitable for readers aged 8-12. We’ll choose books that we think can be enjoyed by all genders and reading tastes, because they’re simply brilliant!
2My child is younger than 8, will Tales by Mail be unsuitable for them?
Every child is different! Whilst we pick books that are suitable for children aged 8-12 it may be that your child will still enjoy our choices. If you’d like to ask if Tales by Mail will be suitable for your child send us an email to theteam@talesbymail.com with some information about what they’re currently reading and we’ll be happy to advise.
3What if I already have one of the books?
We’ll try to choose brand new books, or books that we don’t think you’ll have discovered before, so we hope that you’re unlikely to receive a book you already own.

If you do receive a book that you’ve already read, please share it with a friend or donate it to your school library. We are unable to accept returned books.
4Can I send a Tales by Mail subscription as a gift?
Yes, to send a Tales by Mail subscription as a gift, check the box for gift at the checkout and write a message for your recipient, we’ll add this to their first box, or to their welcome pack if you have purchased one.
5When will I be able to listen to the Tales by Mail podcast that goes with my box?
We’ll publish our podcast episodes in the month after you’ve received your box. So the podcast to accompany our June box will be available from July, etc.
6Can I buy a one-off Tales by Mail box ?
Yes! All our subscriptions auto-renew, but if you’d like to try one box only, purchase our bi-monthly subscription and then cancel straight away. We’ll just send you the box you’ve paid for and no further boxes.
7When will you send me my Tales by Mail box?
We are a bi-monthly subscription box. Our boxes post at the beginning of the following months: February, April, June, August, October & December.

Our Subscribe & Shop page will tell you when to expect your first box when you sign up.

All parcels are posted with second class Royal Mail. You can select tracked or untracked postage at the checkout.
8I’ve opted for tracked postage, when will I receive my tracking number?
You’ll receive your tracking number by email when your Tales by Mail parcel is on the way. Your tracking number will come straight from Royal Mail.
9When will my Tales by Mail membership renew?
Renewals will be processed on the 16th of every other month, when payment will be taken for the next subscription term (I.e. 1 box, 3 boxes, 6 boxes). Our renewal payment months are: January, March, May, July, September and November.

To check when your renewal is due, login to your account on our website, click on the Subscriptions tab on the left-hand menu and check the table for your next renewal date.
10Can I upgrade or downgrade my membership?
Yes. To upgrade or downgrade your membership (I.e. change the number of boxes that you’ll receive as part of your subscription), simply login to your account and click on the subscriptions tab on the left-hand menu. You’ll see an upgrade/downgrade button below your subscription details. Click on this and select the membership you’d like to switch to.

Please note upgrades and downgrades do not come into effect until your next renewal date and if you have boxes remaining on your existing subscription, these will be sent out to you before your new subscription package begins.
11I don’t live in the UK, do you post your boxes internationally?
Yes, we post our boxes all around the world. Your postage costs will be calculated at the checkout.
12How do I cancel my subscription?
Cancelling your subscription couldn’t be easier. Simply login to your account on our website, click on the Subscription tab on the left-hand menu and press the button to cancel.

Please note we will cancel your renewal and will not bill you for any more boxes, but any boxes that you have already paid for will be sent out on schedule. Until you've had all of your paid-for boxes, you subcription will show as "pending cancellation", don't worry though, no further payments will be taken.

We cannot process refunds for partially completed memberships.
13Will I automatically receive a Welcome Pack as a part of my subscription?
Our Welcome Pack is an optional extra, which you’ll need to purchase separately to your subscription.
14Will the box fit through my letterbox?
Our bright orange boxes are large but fairly flat, they will fit through some but not all letterboxes. The box measures 285mm x 250mm x 38mm.
15I’m buying the subscription as a gift. I’d like the Welcome Pack delivered to me and the boxes delivered to the recipient. Is this possible?
Yes. The easiest way to organise for items to go to different addresses, is to make two separate purchases and enter different postage addresses as required.
16How do I get in touch with Tales by Mail?
The best way to get in touch is to send an email to theteam@talesbymail.com. We'll get back to you as soon as possible.
17Do you have a referral scheme?
Yes! We have a Refer a Friend scheme which you can access by logging into your account. If a friend signs up to Tales by Mail using your referral link you'll receive 5% off your next renewal and your friend will also get 5% off their purchase. Only one 5% referral code can be redeemed per renewal, but don't worry, if you refer multiple friends we'll save any extra discount codes for your future renewals. Referral codes will only work when you refer new members to Tales by Mail and cannot be used by those who have had a membership in the past.
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